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Extract from the Register of European Patents

EP About this file: EP3002938

EP3002938 - Customer interaction centre [Right-click to bookmark this link]
StatusThe application is deemed to be withdrawn
Status updated on  10.03.2017
Database last updated on 23.04.2024
FormerThe application has been published
Status updated on  16.11.2016
Most recent event   Tooltip10.03.2017Application deemed to be withdrawnpublished on 12.04.2017  [2017/15]
Applicant(s)For all designated states
The Voxtron Factory N.V.
Hoogkamerstraat 30A
9140 Temse / BE
[2016/14]
Inventor(s)01 / Van Houts, Wim
Lindenlaan 63c
9120 Beveren / BE
 [2016/14]
Representative(s)Plas, Axel Ivo Michel
IP HILLS NV Hubert Frère-Orbanlaan 329
9000 Gent / BE
[2016/14]
Application number, filing date14187313.301.10.2014
[2016/14]
Filing languageEN
Procedural languageEN
PublicationType: A1 Application with search report 
No.:EP3002938
Date:06.04.2016
Language:EN
[2016/14]
Search report(s)(Supplementary) European search report - dispatched on:EP15.12.2014
ClassificationIPC:H04M3/51
[2016/14]
CPC:
H04M3/5141 (EP); H04M2201/54 (EP); H04M2203/355 (EP);
H04M2203/408 (EP)
Designated contracting statesAL,   AT,   BE,   BG,   CH,   CY,   CZ,   DE,   DK,   EE,   ES,   FI,   FR,   GB,   GR,   HR,   HU,   IE,   IS,   IT,   LI,   LT,   LU,   LV,   MC,   MK,   MT,   NL,   NO,   PL,   PT,   RO,   RS,   SE,   SI,   SK,   SM,   TR [2016/14]
Extension statesBANot yet paid
MENot yet paid
TitleGerman:Kundeninteraktionszentrum[2016/14]
English:Customer interaction centre[2016/14]
French:Centre d'interaction des clients[2016/14]
Examination procedure07.10.2016Application deemed to be withdrawn, date of legal effect  [2017/15]
17.11.2016Despatch of communication that the application is deemed to be withdrawn, reason: examination fee not paid in time  [2017/15]
Fees paidPenalty fee
Additional fee for renewal fee
31.10.201603   M06   Not yet paid
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Patent Court		 See the Register of the Unified Patent Court for opt-out data
Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Documents cited:Search[X]  - Anonymous, "Cisco Unified Contact Center Express Design Guide, Release 10.5(1)", (20140611), page i, 2, Cisco Systems, Inc., URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-10-5.pdf, (20141117), XP002732577 [X] 1-12 * page 2; figure 1 *
 [X]  - Anonymous, "Cisco Unified Contact Center Express Getting Started with Scripts,Release 10.0(1)", (20131220), Cisco Systems, inc., URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol1.pdf, (20141117), XP002733271 [X] 1-12 * page Frontpg. * * pages 2-32 - pages 2-36 * * pages 6-1 - pages 7-14 *
 [X]  - Anonymous, "Cisco Unified Contact Center Express Editor Step Reference Guide,Release 10.0(1)", (20140606), Cisco Systems, inc., URL: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf, (20141117), XP002733272 [X] 1-12 * page Frontpg. * * pages 2-46 - pages 2-47 * * pages 2-69 * * pages 2-88 * * pages 2-119 * * pages 2-199 *
 [X]  - Anonymous, "Cisco Unified CCX Administration Guide, Release 10.5", (20140725), Cisco Systems, Inc., URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5.pdf, (20141117), XP002733273 [X] 1-12 * Pages i, 2, 13, 54 *
    [ ] - Anymous, "Cisco Unified Contact Center Express 10.5- Data Sheet", (20140521), pages 1 - 5, Cisco Systems, Inc., URL: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/datasheet-c78-731688.pdf, (20141117), XP002732578 [ ] * page 3 *
by applicantUS5825869
 WO2005093618
 WO2004038596
The EPO accepts no responsibility for the accuracy of data originating from other authorities; in particular, it does not guarantee that it is complete, up to date or fit for specific purposes.