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EP3846101
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EP About this file: EP3846101
| EP3846101 - METHOD TO AUGMENT ROUTING DELIVERY SYSTEMS WITH INTUITIVE HUMAN KNOWLEDGE, EXPERTISE, AND ITERATIVE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING IN CONTACT CENTER ENVIROMENTS [Right-click to bookmark this link] | Status | Examination is in progress Status updated on 10.02.2023 Database last updated on 09.12.2024 | |
| Former | Request for examination was made Status updated on 04.06.2021 | Most recent event Tooltip | 16.07.2024 | New entry: Date of oral proceedings | Applicant(s) | For all designated states Avaya Inc. 4655 Great America Parkway Santa Clara, CA 95054-1233 / US | [2021/27] | Inventor(s) | 01 /
ARCHER, Kevin 1548 Wildflower Drive Brighton, Colorado 80601 / US | 02 /
OCKEL, Dwayne W. 3093 E. 110th Drive Northglenn, Colorado 80233 / US | 03 /
NELSON, Rusty G. 733 South 16th Avenue Brighton, Colorado 80601 / US | 04 /
KRIMSTOCK, Roger I. 865 Utica Avenue Boulder, Colorado 80304 / US | 05 /
SCHIN, Gregory P. 6489 Ashburn Lane Highlands Ranch, Colorado 80130 / US | [2021/27] | Representative(s) | Page White Farrer Bedford House 21a John Street London WC1N 2BF / GB | [N/P] |
| Former [2021/27] | Williams, David John Page White & Farrer Bedford House John Street London WC1N 2BF / GB | Application number, filing date | 20217523.8 | 29.12.2020 | [2021/27] | Priority number, date | US202016732971 | 02.01.2020 Original published format: US202016732971 | [2021/27] | Filing language | EN | Procedural language | EN | Publication | Type: | A1 Application with search report | No.: | EP3846101 | Date: | 07.07.2021 | Language: | EN | [2021/27] | Search report(s) | (Supplementary) European search report - dispatched on: | EP | 10.05.2021 | Classification | IPC: | G06Q10/06 | [2021/27] | CPC: |
G06Q10/063112 (EP,CN);
G06Q10/103 (CN);
H04M3/5233 (US);
G06Q10/0639 (CN);
H04L45/30 (CN);
H04M3/4933 (US);
| Designated contracting states | AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR [2021/27] | Extension states | BA | Not yet paid | ME | Not yet paid | Validation states | KH | Not yet paid | MA | Not yet paid | MD | Not yet paid | TN | Not yet paid | Title | German: | VERFAHREN ZUR VERSTÄRKUNG VON ROUTING-BEREITSTELLUNGSSYSTEMEN MIT INTUITIVEM MENSCHLICHEM WISSEN, EXPERTISE UND ITERATIVER KÜNSTLICHER INTELLIGENZ UND MASCHINENLERNEN IN KONTAKTCENTER-UMGEBUNGEN | [2021/27] | English: | METHOD TO AUGMENT ROUTING DELIVERY SYSTEMS WITH INTUITIVE HUMAN KNOWLEDGE, EXPERTISE, AND ITERATIVE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING IN CONTACT CENTER ENVIROMENTS | [2021/27] | French: | PROCÉDÉ PERMETTANT D'ENRICHIR LES SYSTÈMES DE LIVRAISON DE ROUTAGE AVEC DES CONNAISSANCES HUMAINES INTUITIVES, UNE EXPERTISE ET UNE INTELLIGENCE ARTIFICIELLE ITÉRATIVE ET UN APPRENTISSAGE MACHINE DANS LES ENVIRONNEMENTS DE CENTRE DE CONTACT | [2021/27] | Examination procedure | 29.12.2020 | Examination requested [2021/27] | 07.01.2022 | Amendment by applicant (claims and/or description) | 14.02.2023 | Despatch of a communication from the examining division (Time limit: M06) | 23.08.2023 | Reply to a communication from the examining division | 23.01.2025 | Date of oral proceedings | Fees paid | Renewal fee | 27.12.2022 | Renewal fee patent year 03 | 27.12.2023 | Renewal fee patent year 04 |
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| Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court. | Documents cited: | Search | [XI]US8116446 (KALAVAR RAJEEV P [US]) |