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EP About this file: EP3511891

EP3511891 - METHOD FOR OPTIMISING CUSTOMERS SUPPORT WHEN ACTUATING ACCESS CONTROL OR PAYMENT DEVICES [Right-click to bookmark this link]
Status	The application has been withdrawn Status updated on 11.06.2021 Database last updated on 20.05.2024
Former	Examination is in progress Status updated on 08.02.2020
Former	Request for examination was made Status updated on 10.01.2020
Former	The application has been published Status updated on 14.06.2019
Most recent event Tooltip	11.06.2021	New entry: Date of cancellation oral proceedings
	11.06.2021	Withdrawal of application	published on 14.07.2021 [2021/28]
Applicant(s)	For all designated states SKIDATA AG Untersbergstrasse 40 5083 Grödig/Salzburg / AT
	[2019/29]
Inventor(s)	01 / Lenzeder, Harald Hochgartengasse 16 4860 Lenzing / AT
	[2019/29]
Representative(s)	Karakatsanis, Georgios Haft Karakatsanis Patentanwaltskanzlei Schönfelstraße 26 80539 München / DE
	[N/P]
Former [2019/29]	Karakatsanis, Georgios Haft Karakatsanis Patentanwaltskanzlei Dietlindenstrasse 18 80802 München / DE
Application number, filing date	19157437.5	17.11.2015
	[2019/29]
Priority number, date	DE201410117508	28.11.2014 Original published format: DE102014117508
	[2019/29]
Filing language	DE
Procedural language	DE
Publication	Type:	A1 Application with search report
	No.:	EP3511891
	Date:	17.07.2019
	Language:	DE
	[2019/29]
Search report(s)	(Supplementary) European search report - dispatched on:	EP	29.03.2019
Classification	IPC:	G06Q20/40, G07F19/00, G07C9/00	[2019/29]
	CPC:	G07F19/20 (EP,US); H04M3/5183 (US); G06Q20/40145 (EP,US); G07C9/00 (US); H04M11/025 (EP,US); H04M15/68 (US); (+) H04N7/141 (US); G07C2209/08 (US) (-)
Designated contracting states	AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR [2020/07]
Former [2019/29]	AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR
Title	German:	VERFAHREN ZUR OPTIMIERUNG DER KUNDENUNTERSTÜTZUNG BEI DER BETÄTIGUNG VON ZUGANGSKONTROLL- ODER BEZAHLVORRICHTUNGEN	[2019/29]
	English:	METHOD FOR OPTIMISING CUSTOMERS SUPPORT WHEN ACTUATING ACCESS CONTROL OR PAYMENT DEVICES	[2019/29]
	French:	PROCÉDÉ D'OPTIMISATION D'ASSISTANCE CLIENTÈLE LORS DE L'ACTIONNEMENT DE DISPOSITIFS DE PAIEMENT OU DE CONTRÔLE D'ACCÈS	[2019/29]
Examination procedure	08.01.2020	Amendment by applicant (claims and/or description)
	08.01.2020	Examination requested [2020/07]
	08.01.2020	Date on which the examining division has become responsible
	12.02.2020	Despatch of a communication from the examining division (Time limit: M04)
	09.06.2020	Reply to a communication from the examining division
	09.06.2021	Application withdrawn by applicant [2021/28]
	10.06.2021	Cancellation of oral proceeding that was planned for 14.12.2021
	14.12.2021	Date of oral proceedings (cancelled)
Parent application(s) Tooltip	EP15194991.4 / EP3026621
Fees paid	Renewal fee
	11.03.2019	Renewal fee patent year 03
	11.03.2019	Renewal fee patent year 04
	27.11.2019	Renewal fee patent year 05
	19.11.2020	Renewal fee patent year 06
Opt-out from the exclusive Tooltip competence of the Unified Patent Court	See the Register of the Unified Patent Court for opt-out data
	Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Documents cited:	Search	[A]WO0171674 (OCANA PRADAL GABRIEL GUSTAVO [MX]) [A] 1-5 * abstract *;
		[A]JP2001350723 (ASAHI BANK LTD) [A] 1-5 * abstract * * paragraph [0009] - paragraph [0050] *;
		[A]US2003014316 (PRATT MARK [US], et al) [A] 1-5 * abstract *;
		[Y]EP1436723 (M A RIVALTO INC [US]) [Y] 1-5 * paragraph [0016] - paragraph [0017]; claim 1 *;
		[Y]DE102005058620 (KEBA AG [AT]) [Y] 1-5 * claims 18-20 *;
		[A]US2009013403 (MORIMOTO TOSHIMITSU [JP]) [A] 1-5 * paragraph [0021] ** paragraph [0028] *;
		[A]WO2010141335 (GAMING LAB INTERNATIONAL LLC [US], et al) [A] 1-5 * claim 10 *;
		[A]EP2261839 (GLORY KOGYO KK [JP]) [A] 1-5 * paragraph [0018] *;
		[A]DE202013010551U (NAGEL RALF [DE]) [A] 1-5 * paragraph [0006] - paragraph [0008] *;
		[A]CN103686053 (SHENZHEN BAXCALL INTELLIGENT TECHNOLOGY CO LTD) [A] 1-5 * abstract *;
		[A]US2014214499 (HUDSON THOMAS G [US], et al) [A] 1-5 * paragraph [0114]; figures 2,3,6 * * paragraph [0120] *

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