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Extract from the Register of European Patents

EP About this file: EP3808065

EP3808065 - SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES [Right-click to bookmark this link]
StatusNo opposition filed within time limit
Status updated on  31.05.2024
Database last updated on 15.06.2024
FormerThe patent has been granted
Status updated on  23.06.2023
FormerGrant of patent is intended
Status updated on  14.02.2023
FormerRequest for examination was made
Status updated on  19.03.2021
FormerThe international publication has been made
Status updated on  27.12.2019
Most recent event   Tooltip31.05.2024No opposition filed within time limitpublished on 03.07.2024 [2024/27]
Applicant(s)For all designated states
Greeneden U.S. Holdings II, LLC
2001 Junipero Serra Blvd.
Daly City, CA 94014 / US
[2021/16]
Inventor(s)01 / KONIG, Yochai
Genesys Telecommunications
Laboratories, Inc.
2001 Junipero Serra Blvd.
Daly City, California 94014 / US
02 / HARLEV, Ron
Genesys Telecommunications
Laboratories, Inc.
2001 Junipero Serra Blvd.
Daly City, California 94014 / US
03 / VILLALOBOS, Javier
Genesys Telecommunications
Laboratories, Inc.
2001 Junipero Serra Blvd.
Daly City, California 94014 / US
04 / HVEZDA, James
Genesys Telecommunications
Laboratories, Inc.
1380 Rodick Rd 201
Markham, Ontario L3R 4G5 / CA
05 / SEKAR, Archana
Genesys Telecommunications
Laboratories, Inc.
SP Info City
4th Floor East Wing Module 10-A, Plot 40, M.G.R. Salai Perungundi
Chennai 600096 / IN
 [2021/16]
Representative(s)FRKelly
Waterways House
Grand Canal Quay
Dublin D02 PD39 / IE
[N/P]
Former [2021/16]FRKelly
27 Clyde Road
Dublin D04 F838 / IE
Application number, filing date19821709.317.06.2019
[2021/16]
WO2019US37429
Priority number, dateUS201862686077P17.06.2018         Original published format: US 201862686077 P
US20181615136204.10.2018         Original published format: US201816151362
[2021/16]
Filing languageEN
Procedural languageEN
PublicationType: A1 Application with search report
No.:WO2019245943
Date:26.12.2019
Language:EN
[2019/52]
Type: A1 Application with search report 
No.:EP3808065
Date:21.04.2021
Language:EN
The application published by WIPO in one of the EPO official languages on 26.12.2019 takes the place of the publication of the European patent application.
[2021/16]
Type: B1 Patent specification 
No.:EP3808065
Date:26.07.2023
Language:EN
[2023/30]
Search report(s)International search report - published on:US26.12.2019
(Supplementary) European search report - dispatched on:EP17.02.2022
ClassificationIPC:H04M3/493, H04M3/50, H04M3/51, H04M3/523
[2021/16]
CPC:
H04M3/5191 (EP); H04M3/5166 (EP); H04M2203/2061 (EP);
H04M2203/408 (EP); H04M2203/557 (EP); H04M2203/6009 (EP);
H04M3/5235 (EP) (-)
Designated contracting statesAL,   AT,   BE,   BG,   CH,   CY,   CZ,   DE,   DK,   EE,   ES,   FI,   FR,   GB,   GR,   HR,   HU,   IE,   IS,   IT,   LI,   LT,   LU,   LV,   MC,   MK,   MT,   NL,   NO,   PL,   PT,   RO,   RS,   SE,   SI,   SK,   SM,   TR [2021/16]
Extension statesBANot yet paid
MENot yet paid
Validation statesKHNot yet paid
MANot yet paid
MDNot yet paid
TNNot yet paid
TitleGerman:SYSTEME UND VERFAHREN ZUR AUTOMATISIERUNG VON KUNDENINTERAKTIONEN MIT UNTERNEHMEN[2021/16]
English:SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES[2021/16]
French:SYSTÈMES ET PROCÉDÉS D'AUTOMATISATION D'INTERACTIONS CLIENT AVEC DES ENTREPRISES[2021/16]
Entry into regional phase16.12.2020National basic fee paid 
16.12.2020Search fee paid 
16.12.2020Designation fee(s) paid 
16.12.2020Examination fee paid 
Examination procedure14.01.2020Request for preliminary examination filed
International Preliminary Examining Authority: US
16.12.2020Examination requested  [2021/16]
14.09.2022Amendment by applicant (claims and/or description)
15.02.2023Communication of intention to grant the patent
14.06.2023Fee for grant paid
14.06.2023Fee for publishing/printing paid
14.06.2023Receipt of the translation of the claim(s)
Opposition(s)29.04.2024No opposition filed within time limit [2024/27]
Fees paidRenewal fee
23.06.2021Renewal fee patent year 03
15.06.2022Renewal fee patent year 04
16.06.2023Renewal fee patent year 05
Opt-out from the exclusive  Tooltip
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Patent Court		 See the Register of the Unified Patent Court for opt-out data
Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Lapses during opposition  TooltipAT26.07.2023
CZ26.07.2023
DK26.07.2023
EE26.07.2023
ES26.07.2023
FI26.07.2023
HR26.07.2023
IT26.07.2023
LT26.07.2023
LV26.07.2023
NL26.07.2023
PL26.07.2023
RO26.07.2023
RS26.07.2023
SE26.07.2023
SK26.07.2023
SM26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
PT27.11.2023
[2024/26]
Former [2024/23]AT26.07.2023
CZ26.07.2023
DK26.07.2023
EE26.07.2023
ES26.07.2023
FI26.07.2023
HR26.07.2023
LT26.07.2023
LV26.07.2023
NL26.07.2023
PL26.07.2023
RO26.07.2023
RS26.07.2023
SE26.07.2023
SK26.07.2023
SM26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
PT27.11.2023
Former [2024/22]AT26.07.2023
CZ26.07.2023
DK26.07.2023
FI26.07.2023
HR26.07.2023
LT26.07.2023
LV26.07.2023
NL26.07.2023
PL26.07.2023
RO26.07.2023
RS26.07.2023
SE26.07.2023
SM26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
PT27.11.2023
Former [2024/20]AT26.07.2023
FI26.07.2023
HR26.07.2023
LT26.07.2023
LV26.07.2023
NL26.07.2023
PL26.07.2023
RS26.07.2023
SE26.07.2023
SM26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
PT27.11.2023
Former [2024/10]AT26.07.2023
FI26.07.2023
HR26.07.2023
LT26.07.2023
LV26.07.2023
NL26.07.2023
PL26.07.2023
RS26.07.2023
SE26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
PT27.11.2023
Former [2024/09]AT26.07.2023
FI26.07.2023
LT26.07.2023
NL26.07.2023
SE26.07.2023
NO26.10.2023
GR27.10.2023
IS26.11.2023
Former [2024/08]LT26.07.2023
NL26.07.2023
NO26.10.2023
GR27.10.2023
Former [2024/05]NL26.07.2023
Documents cited:Search[I]  - MANDANA VAZIRI ET AL, "Generating chat bots from web API specifications", PROCEEDINGS OF THE 2017 ACM SIGPLAN INTERNATIONAL SYMPOSIUM ON NEW IDEAS, NEW PARADIGMS, AND REFLECTIONS ON PROGRAMMING AND SOFTWARE , ONWARD! 2017, New York, New York, USA, (20171025), vol. 14, doi:10.1145/3133850.3133864, ISBN 978-1-4503-5530-8, pages 44 - 57, XP055519134 [I] 1-18 * paragraphs [0044] - [0050] - [0052] - [0054] *

DOI:   http://dx.doi.org/10.1145/3133850.3133864
 [I]  - ISTVÃ N KOREN ET AL, "The Exploitation of OpenAPI Documentation for the Generation of Web Frontends", THE WEB CONFERENCE 2018, INTERNATIONAL WORLD WIDE WEB CONFERENCES STEERING COMMITTEE, REPUBLIC AND CANTON OF GENEVASWITZERLAND, (20180423), doi:10.1145/3184558.3188740, ISBN 978-1-4503-5640-4, pages 781 - 787, XP058397613 [I] 1-18 * Sections 2-5.5 *

DOI:   http://dx.doi.org/10.1145/3184558.3188740
International search[Y]US2002059164  (SHTIVELMAN YURI [US]) [Y] 10, 20 * entire document *;
 [A]US2002196679  (LAVI OFER [IL], et al) [A] 1-20 * entire document *;
 [A]US2006271351  (MIRKOVIC DANILO [US], et al) [A] 1-20 * entire document *;
 [A]US8670987  (BERGL VLADIMIR [CZ], et al) [A] 1-20 * entire document *;
 [XY]US2017324867  (TAMBLYN ERIC [US], et al) [X] 1, 9, 11, 19 * entire document * [Y] 10, 20;
 [PA]US2019182382  (MAZZA ARNON [IL], et al) [PA] 1-20* entire document *
The EPO accepts no responsibility for the accuracy of data originating from other authorities; in particular, it does not guarantee that it is complete, up to date or fit for specific purposes.