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EP0995300

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Extract from the Register of European Patents

EP About this file: EP0995300

EP0995300 - SKILLS-BASED SCHEDULING FOR TELEPHONE CALL CENTERS [Right-click to bookmark this link]
Status	Patent revoked Status updated on 30.03.2012 Database last updated on 11.04.2026
Most recent event Tooltip	30.03.2012	Revocation of patent	published on 02.05.2012 [2012/18]
Applicant(s)	For all designated states IEX CORPORATION Suite 700, 2425 North Central Expressway Richardson, TX 75080 / US
	[2000/17]
Inventor(s)	01 / CROCKETT, Gary, B. 1508 Anglebluff Lane Plano, TX 75093 / US
	02 / LEAMON, Paul, H. 511 Clover Leaf Lane McKinney, TX 75070 / US
	[2000/17]
Representative(s)	Ward, James Norman, et al Haseltine Lake Kempner LLP Bürkleinstrasse 10 80538 München / DE
	[N/P]
Former [2010/08]	Ward, James Norman, et al Haseltine Lake Theatinerstraße 3 80333 München / DE
Former [2000/17]	Funnell, Samantha Jane, et al Hepworth Lawrence Bryer & Bizley Merlin House Falconry Court Bakers Lane Epping, Essex CM16 5DQ / GB
Application number, filing date	98935600.1	09.07.1998
	[2000/17]
	WO1998US14323
Priority number, date	US19970890228	09.07.1997 Original published format: US 890228
	[2000/17]
Filing language	EN
Procedural language	EN
Publication	Type:	A2 Application without search report
	No.:	WO9903248
	Date:	21.01.1999
	Language:	EN
	[1999/03]
	Type:	A2 Application without search report
	No.:	EP0995300
	Date:	26.04.2000
	Language:	EN
	The application published by WIPO in one of the EPO official languages on 21.01.1999 takes the place of the publication of the European patent application.
	[2000/17]
	Type:	B1 Patent specification
	No.:	EP0995300
	Date:	21.09.2005
	Language:	EN
	[2005/38]
Search report(s)	International search report - published on:	US	27.05.1999
	(Supplementary) European search report - dispatched on:	EP	05.04.2004
Classification	IPC:	H04M1/72, H04M3/50, G06F17/60	[2004/21]
	CPC:	H04M3/5233 (EP,US); G06Q10/06 (EP,US); G06Q10/063112 (EP,US); G06Q10/063116 (EP,US); G06Q10/06393 (EP,US); H04M2203/402 (EP,US); (+) H04M3/323 (EP,US); H04M3/5175 (EP,US); H04M3/5235 (EP,US); H04M3/5238 (EP,US) (-)
	Former IPC [2000/17]	H04M1/72
Designated contracting states	AT, BE, CH, CY, DE, DK, ES, FI, FR, GB, GR, IE, IT, LI, LU, MC, NL, PT, SE [2000/17]
Title	German:	DIE KENTNISSE VON BEDIENPERSONEN BERÜCKSICHTIGENDE TERMINPLANUNG FÜR FERNSPRECHANRUFZENTRALEN	[2004/37]
	English:	SKILLS-BASED SCHEDULING FOR TELEPHONE CALL CENTERS	[2000/17]
	French:	PLANIFICATION FONDEE SUR LES COMPETENCES POUR CENTRES D'APPELS TELEPHONIQUES	[2000/17]
	Former [2000/17]	AUF KENNTNISSEN BERUHENDE ZUWEISUNG FÜR FERNSPRECHANRUFZENTRALE
Entry into regional phase	14.01.2000	National basic fee paid
	14.01.2000	Search fee paid
	14.01.2000	Designation fee(s) paid
	14.01.2000	Examination fee paid
Examination procedure	09.02.1999	Request for preliminary examination filed International Preliminary Examining Authority: US
	18.01.2000	Examination requested [2000/17]
	01.12.2004	Communication of intention to grant the patent
	10.06.2005	Fee for grant paid
	10.06.2005	Fee for publishing/printing paid
Opposition(s)	Opponent(s)	01 21.06.2006 21.07.2006 ADMISSIBLE InVision Software AG Halskestrasse 38 40880 Ratingen / DE Opponent's representative Lippich, Wolfgang, et al, et al Samson & Partner Patentanwälte mbB Widenmayerstrasse 6 80538 München / DE
		[N/P]
	Former [2008/41]
	Opponent(s)	01 21.06.2006 21.07.2006 ADMISSIBLE InVision Software AG Halskestrasse 38 40880 Ratingen / DE Opponent's representative Lippich, Wolfgang, et al, et al Samson & Partner Patentanwälte Widenmayerstrasse 5 80538 München / DE
	Former [2006/31]
	Opponent(s)	01 21.06.2006 InVision Software AG Halskestrasse 38 40880 Ratingen / DE Opponent's representative Lippich, Wolfgang, et al, et al Samson & Partner Widenmayerstrasse 5 80538 München / DE
	deleted	Deletion: Legal effect of rejection of opposition [ N /P ]
	28.07.2006	Invitation to proprietor to file observations on the notice of opposition
	06.12.2006	Reply of patent proprietor to notice(s) of opposition
	31.05.2007	Cancellation of oral proceeding that was planned for 27.07.2007
	31.05.2007	Despatch of minutes of oral proceedings
	27.07.2007	Date of oral proceedings
	31.03.2009	Date of despatch of rejection of opposition
	24.01.2012	Legal effect of revocation of patent [ N /P ]
	24.01.2012	Legal effect of revocation of patent [2012/18]
	24.01.2012	Despatch of communication that the patent will be revoked
Appeal following opposition	23.04.2009	Appeal received No. T1265/09
	07.08.2009	Statement of grounds filed
	24.01.2012	Result of appeal procedure: revocation of the patent
	24.01.2012	Date of oral proceedings
	30.01.2012	Minutes of the oral proceedings despatched
Fees paid	Renewal fee
	25.07.2000	Renewal fee patent year 03
	17.07.2001	Renewal fee patent year 04
	26.07.2002	Renewal fee patent year 05
	22.07.2003	Renewal fee patent year 06
	28.07.2004	Renewal fee patent year 07
	26.07.2005	Renewal fee patent year 08
Opt-out from the exclusive Tooltip competence of the Unified Patent Court	See the Register of the Unified Patent Court for opt-out data
	Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Lapses during opposition Tooltip	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	CY	21.09.2005
	FI	21.09.2005
	IT	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
	LU	09.07.2006
	IE	10.07.2006
	MC	31.07.2006
	[2009/02]
Former [2008/36]	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	IT	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
	LU	09.07.2006
	IE	10.07.2006
	MC	31.07.2006
Former [2008/16]	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	IT	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
	IE	10.07.2006
	MC	31.07.2006
Former [2007/29]	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
	IE	10.07.2006
	MC	31.07.2006
Former [2007/21]	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
	MC	31.07.2006
Former [2006/34]	AT	21.09.2005
	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	LI	21.09.2005
	DK	21.12.2005
	GR	21.12.2005
	PT	21.02.2006
Former [2006/25]	BE	21.09.2005
	CH	21.09.2005
	FI	21.09.2005
	LI	21.09.2005
	GR	21.12.2005
	PT	21.02.2006
Former [2006/14]	CH	21.09.2005
	FI	21.09.2005
	LI	21.09.2005
	GR	21.12.2005
Former [2006/13]	FI	21.09.2005
Documents cited:	Search	[A] WO9622650 (BRITISH TELECOMM et al.) [A] 1,14,19,20 * page 31, line 6 - line 20 * * page 50, line 11 - page 51, line 20 *
	International search	[Y] US5111391 (FIELDS RANDALL K et al.) [Y]
		[Y] US5325292 (CROCKETT GARY B et al.) [Y]
		[Y] US5289368 (JORDAN BEAUFORD B et al.) [Y]
		[Y] US5185780 (LEGGETT ERNEST W et al.) [Y]
		[Y] US4510351 (COSTELLO PETER E et al.) [Y]
		[A] US4700295 (KATSOF BARRY et al.) [A]

The EPO accepts no responsibility for the accuracy of data originating from other authorities; in particular, it does not guarantee that it is complete, up to date or fit for specific purposes.