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EP Citations: EP1204059

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Type:Patent literature
Publication No.:US5611730  [Y]
 (WEISS STEVEN A [US]) [Y] 1-41 * abstract * * column 14, line 10 - column 15, line 12 * * figures 5,5A *;
Type:Patent literature
Publication No.:US5006983  [Y]
 (WAYNE KENNETH P [US], et al) [Y] 1-41 * abstract * * column 12, line 10 - line 15 *;
Type:Patent literature
Publication No.:US5844808  [A]
 (KONSMO YSTEIN [US], et al) [A] 1-41 * column 1, line 19 - line 30 * * column 7, line 1 - line 17 * * column 8, line 45 - line 47 * * column 11, line 31 - column 12, line 24 * * column 12, line 56 - column 13, line 38 *;
Type:Patent literature
Publication No.:WO0041104  [A]
 (CT MOTION LTD [IL], et al) [A] 1-41 * abstract * * page 15, line 28 - page 16, line 14 *;
Type:Non-patent literature
Publication information:[A]  - GARWOOD G J ET AL, "WORK MANAGEMENT SYSTEM", BRITISH TELECOMMUNICATIONS ENGINEERING, BRITISH TELECOMMUNICATIONS ENGINEERING. LONDON, GB, (19911001), vol. 10, no. 3, ISSN 0262-401X, pages 204 - 210, XP000279039 [A] 1-41 * page 204 * * page 206, column L, line 42 - page 208, column L, line 20 * * figure 1 *
Type:Non-patent literature
Publication information:[A]  - LESAINT D ET AL, "DYNAMIC WORKFORCE SCHEDULING FOR BRITISH TELECOMMUNICATIONS PLC", INTERFACES, INSTITUTE OF MANAGEMENT SCIENCES, PROVIDENCE, US, (200001), vol. 30, no. 1, ISSN 0092-2102, pages 45 - 56, XP008012244 [A] 1-41 * the whole document *
DOI: http://dx.doi.org/10.1287/inte.30.1.45.11615