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EP1374055

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Extract from the Register of European Patents

EP About this file: EP1374055

EP1374055 - CALL CENTER ADMINISTRATION MANAGER [Right-click to bookmark this link]
Status	The application has been refused Status updated on 26.07.2019 Database last updated on 18.09.2024
Former	Examination is in progress Status updated on 05.04.2017
Most recent event Tooltip	26.07.2019	Refusal of application	published on 28.08.2019 [2019/35]
Applicant(s)	For all designated states Oracle International Corporation 500 Oracle Parkway Redwood Shores, CA 94065 / US
	[2008/51]
Former [2008/28]	For all designated states Oracle Systems Corporation 500 Oracle Parkway Redwood Shores, CA 94065 / US
Former [2005/37]	For all designated states Telephony@Work, Inc. 4225 Executive Square, Suite 600 La Jolla, CA 92037 / US
Former [2004/01]	For all designated states Telephony@Work, Inc 4225 Executive Square, Suite 600 La Jolla, CA 92037 / US
Inventor(s)	01 / EZERZER, Ran 531 Front Street San Diego, CA 92101 / US
	02 / HOLLY, Gerald, Augustin, Jr. 3535 Lebon Dr. 3310 San Diego, CA 92122 / US
	03 / JARQUIN, Roberto, Armando, Portillo 3925 Nobel Drive 18 San Diego, CA 92122 / US
	04 / ALJANE, Ali 4070 Mahaila Avenue, Unit C San Diego, CA 92122 / US
	05 / BORODOW, Eli, Ben 535 Lebon Drive, 2401 San Diego, CA 92122 / US
	[2007/32]
Former [2004/33]	01 / EZERZER, Ran 531 Front Street San Diego, CA 92101 / US
	02 / HOLLY, Gerald, Augustin, Jr. 3535 Lebon Dr. 3310 San Diego, CA 92122 / US
	03 / JARQUIN, Roberto, Armando, Portillo 3925 Nobel Drive 18 San Diego, CA 92122 / US
	04 / ALJANE, Ali 4070 Mahaila Avenue, Unit C San Diego, CA 92122 / US
	05 / BORODOW, Eli, Ben 535 Lebon Drive, #2401 San Diego, CA 92122 / US
Former [2004/27]	01 / EZERZER, Ran 531 Front Street San Diego, CA 92101 / US
	02 / HOLLY, Gerald, Augustin, Jr. 3535 Lebon Dr. 3310 San Diego, CA 92122 / US
	03 / JARQUIN, Roberto, Armando, Portillo 3925 Nobel Drive 18 San Diego, CA 92122 / US
	04 / ALJANE, Ali 4070 Mahaila Avenue, Unit C San Diego, CA 92122 / US
	05 / BORODOW, Eli, Ben 535 Lebon Drive, #2401 San Diego, CA 92101 / US
Former [2004/01]	01 / EZERZER, Ran 3535 Lebon Dr. 3310 San Diego, CA 92122 / US
	02 / HOLLY, Gerald, Augustin, Jr. 3535 Lebon Dr. 3310 San Diego, CA 92122 / US
	03 / JARQUIN, Roberto, Armando, Portillo 3925 Nobel Drive 18 San Diego, CA 92122 / US
	04 / ALJANE, Ali 7699 Palmill Drive 3309 San Diego, CA 92122 / US
	05 / BORODOW, Eli, Ben 9263 Regents Road B407 La Jolla, CA 92037 / US
Representative(s)	Gill Jennings & Every LLP The Broadgate Tower 20 Primrose Street London EC2A 2ES / GB
	[N/P]
Former [2010/12]	Skone James, Robert Edmund, et al Gill Jennings & Every LLP Broadgate House 7 Eldon Street London EC2M 7LH / GB
Former [2004/01]	Viering, Jentschura & Partner Postfach 22 14 43 80504 München / DE
Application number, filing date	01964033.3	14.08.2001
	[2004/01]
	WO2001US25526
Priority number, date	US20010798226	02.03.2001 Original published format: US 798226
	[2004/01]
Filing language	EN
Procedural language	EN
Publication	Type:	A1 Application with search report
	No.:	WO02071226
	Date:	12.09.2002
	Language:	EN
	[2002/37]
	Type:	A1 Application with search report
	No.:	EP1374055
	Date:	02.01.2004
	Language:	EN
	The application published by WIPO in one of the EPO official languages on 12.09.2002 takes the place of the publication of the European patent application.
	[2004/01]
Search report(s)	International search report - published on:	US	12.09.2002
	(Supplementary) European search report - dispatched on:	EP	04.07.2006
Classification	IPC:	G06F11/30, G06F15/173	[2004/01]
	CPC:	H04M3/5237 (EP); H04L65/1069 (EP); H04L65/401 (EP); H04M3/5233 (EP); H04L63/083 (EP); H04L63/104 (EP); (+) H04L65/1016 (EP) (-)
Designated contracting states	AT, BE, CH, CY, DE, DK, ES, FI, FR, GB, GR, IE, IT, LI, LU, MC, NL, PT, SE, TR [2004/01]
Extension states	AL	Not yet paid
	LT	Not yet paid
	LV	Not yet paid
	MK	Not yet paid
	RO	Not yet paid
	SI	Not yet paid
Title	German:	ANRUFZENTRALEN-ADMINISTRATIONSMANAGER	[2004/01]
	English:	CALL CENTER ADMINISTRATION MANAGER	[2004/01]
	French:	GESTIONNAIRE D'ADMINISTRATION DE CENTRE D'APPELS	[2004/01]
Entry into regional phase	02.10.2003	National basic fee paid
	02.10.2003	Search fee paid
	02.10.2003	Designation fee(s) paid
	02.10.2003	Examination fee paid
Examination procedure	19.09.2002	Request for preliminary examination filed International Preliminary Examining Authority: US
	02.10.2003	Amendment by applicant (claims and/or description)
	02.10.2003	Examination requested [2004/01]
	27.01.2009	Despatch of a communication from the examining division (Time limit: M04)
	05.06.2009	Reply to a communication from the examining division
	14.02.2012	Despatch of a communication from the examining division (Time limit: M04)
	15.03.2012	Reply to a communication from the examining division
	03.01.2013	Despatch of a communication from the examining division (Time limit: M04)
	08.03.2013	Reply to a communication from the examining division
	27.03.2017	Despatch of a communication from the examining division (Time limit: M04)
	22.05.2017	Reply to a communication from the examining division
	09.04.2019	Despatch of communication that the application is refused, reason: substantive examination [2019/35]
	19.04.2019	Application refused, date of legal effect [2019/35]
	07.05.2019	Date of oral proceedings
Divisional application(s)	The date of the Examining Division's first communication in respect of the earliest application for which a communication has been issued is 27.01.2009
Fees paid	Renewal fee
	02.10.2003	Renewal fee patent year 03
	23.08.2004	Renewal fee patent year 04
	19.08.2005	Renewal fee patent year 05
	29.08.2006	Renewal fee patent year 06
	25.07.2007	Renewal fee patent year 07
	21.08.2008	Renewal fee patent year 08
	11.06.2009	Renewal fee patent year 09
	18.06.2010	Renewal fee patent year 10
	11.08.2011	Renewal fee patent year 11
	10.08.2012	Renewal fee patent year 12
	19.08.2013	Renewal fee patent year 13
	13.08.2014	Renewal fee patent year 14
	10.08.2015	Renewal fee patent year 15
	10.08.2016	Renewal fee patent year 16
	11.08.2017	Renewal fee patent year 17
	10.08.2018	Renewal fee patent year 18
Opt-out from the exclusive Tooltip competence of the Unified Patent Court	See the Register of the Unified Patent Court for opt-out data
	Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Documents cited:	Search	[Y]US5185780 (LEGGETT ERNEST W [US]) [Y] 1,2,28,29 * column 2, lines 3-17 * * column 5, line 52 - column 6, line 2 *;
		[Y]US6175564 (MILOSLAVSKY ALEC [US], et al) [Y] 1,2,28,29* column 39, lines 11-25 *
	International search	[YP]US6201804 (KIKINIS DAN [US]);
		[YP]US6263066 (SHTIVELMAN YURI [US], et al);
		[YE]US6295551 (ROBERTS PASHA [US], et al);
		[YE]US6295353 (FLOCKHART ANDREW D [US], et al)
	Examination	WO9960766

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