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EP1345398
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EP About this file: EP1345398
| EP1345398 - Intelligent inbound/outbound communications blending [Right-click to bookmark this link] | Status | The application is deemed to be withdrawn Status updated on 05.12.2003 Database last updated on 13.11.2024 | Most recent event Tooltip | 05.12.2003 | Application deemed to be withdrawn | published on 21.01.2004 [2004/04] | Applicant(s) | For all designated states Avaya Technology Corp. 211 Mount Airy Road Basking Ridge, NJ 07920 / US | [2003/38] | Inventor(s) | 01 /
Flockhart, Andrew Derek 1062 East 133rd Way Thornton, Colorado 80241 / US | 02 /
Foster, Robin H 82 Standish Road Little Silver, New Jersey 07739 / US | 03 /
Mathews, Eugene P 21920 Rainbow Road Barrington, Illinois 60010 / US | 04 /
Maxwell, Darryl J 340 Morningstar Lane Lafayette, Colorado 80026 / US | [2003/38] | Representative(s) | Williams, David John, et al Page White & Farrer Limited Bedford House 21A John Street London WC1N 2BF / GB | [N/P] |
| Former [2003/38] | Williams, David John, et al Page White & Farrer, 54 Doughty Street London WC1N 2LS / GB | Application number, filing date | 02256029.6 | 30.08.2002 | [2003/38] | Priority number, date | US20020097017 | 12.03.2002 Original published format: US 97017 | [2003/38] | Filing language | EN | Procedural language | EN | Publication | Type: | A1 Application with search report | No.: | EP1345398 | Date: | 17.09.2003 | Language: | EN | [2003/38] | Search report(s) | (Supplementary) European search report - dispatched on: | EP | 12.12.2002 | Classification | IPC: | H04M3/51 | [2003/38] | CPC: |
H04M3/5158 (EP,US);
H04M3/5233 (EP,US);
H04M3/5238 (EP,US)
| Designated contracting states | AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, IE, IT, LI, LU, MC, NL, PT, SE, SK, TR [2003/38] | Extension states | AL | Not yet paid | LT | Not yet paid | LV | Not yet paid | MK | Not yet paid | RO | Not yet paid | SI | Not yet paid | Title | German: | Intelligente Mischung von eingehenden/ ausgehenden Kommunikationen | [2003/38] | English: | Intelligent inbound/outbound communications blending | [2003/38] | French: | Regroupement intelligent de communications entrantes/sortantes | [2003/38] | Examination procedure | 11.09.2002 | Examination requested [2003/38] | 14.02.2003 | Despatch of a communication from the examining division (Time limit: M04) | 25.06.2003 | Application deemed to be withdrawn, date of legal effect [2004/04] | 29.07.2003 | Despatch of communication that the application is deemed to be withdrawn, reason: reply to the communication from the examining division not received in time [2004/04] |
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| Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court. | Documents cited: | Search | [A]EP0460816 (INVENTIONS INC [US]); | [A]WO9409585 (DIGITAL SYSTEMS INT [US]) [A] * abstract *; | [X]US5586179 (STENT ROBERT J [US], et al) [X] 1-3,6 * column 3, line 15 - line 65 *; | [A]US5815566 (RAMOT DANNY [US], et al) [A] * column 16, line 16 - line 40 *; | [A] - DUMAS G ET AL, "IMPROVING EFFICIENCY OF PBX-BASED CALL CENTERS: COMBINING INBOUND AND OUTBOUND AGENTS WITH AUTOMATIC CALL SHARING", ISS '95. WORLD TELECOMMUNICATIONS CONGRESS. (INTERNATIONAL SWITCHING SYMPOSIUM). ADVANCED SWITCHING TECHNOLOGIES FOR UNIVERSAL TELECOMMUNICATIONS AT THE BEGINNING OF THE 21ST. CENTURY. BERLIN, APR. 23 - 28, 1995, PROCEEDINGS OF THE INTERNATIONAL SWIT, (19950423), vol. 1 SYMP. 15, ISBN 3-8007-2093-0, pages 346 - 350, XP000495592 |