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EP2958071
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EP About this file: EP2958071
| EP2958071 - SYSTEM AND METHOD FOR THE REMOTE PROVISION OF CUSTOMER SUPPORT AND SALES SERVICES [Right-click to bookmark this link] | Status | The application is deemed to be withdrawn Status updated on 24.11.2017 Database last updated on 19.10.2024 | |
| Former | Examination is in progress Status updated on 10.03.2017 | Most recent event Tooltip | 24.11.2017 | Application deemed to be withdrawn | published on 27.12.2017 [2017/52] | Applicant(s) | For all designated states PHONETICA LAB S.R.L. Via I Maggio 13 20037 Paderno Dugnano (MI) / IT | [2015/52] | Inventor(s) | 01 /
DURANTE, Marco via Giannetto Mattei, 114 20020 Arese (Mi) / IT | 02 /
DURANTE, Giuseppe Piazza dello Sport, 1 20020 Arese (Mi) / IT | [2015/52] | Representative(s) | Brasca, Marco, et al PGA S.p.A. Via Mascheroni, 31 20145 Milano / IT | [N/P] |
| Former [2015/52] | Modiano, Micaela Nadia Modiano & Partners (IT) Via Meravigli, 16 20123 Milano / IT | Application number, filing date | 15172295.6 | 16.06.2015 | [2015/52] | Priority number, date | IT2014MI01109 | 19.06.2014 Original published format: IT MI20141109 | [2015/52] | Filing language | EN | Procedural language | EN | Publication | Type: | A1 Application with search report | No.: | EP2958071 | Date: | 23.12.2015 | Language: | EN | [2015/52] | Search report(s) | (Supplementary) European search report - dispatched on: | EP | 30.07.2015 | Classification | IPC: | G06Q30/02 | [2015/52] | CPC: |
G06Q30/0613 (EP,US);
G06Q30/0281 (EP,US)
| Designated contracting states | AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR [2016/30] |
| Former [2015/52] | AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR | Extension states | BA | Not yet paid | ME | Not yet paid | Validation states | MA | Not yet paid | Title | German: | SYSTEM UND VERFAHREN ZUR FERNBEREITSTELLUNG VON KUNDENDIENST UND VERKAUFSDIENSTLEISTUNGEN | [2015/52] | English: | SYSTEM AND METHOD FOR THE REMOTE PROVISION OF CUSTOMER SUPPORT AND SALES SERVICES | [2015/52] | French: | SYSTÈME ET PROCÉDÉ POUR LA FOURNITURE À DISTANCE DE SERVICES DE VENTES ET DE SOUTIEN CLIENT | [2015/52] | Examination procedure | 15.06.2016 | Amendment by applicant (claims and/or description) | 15.06.2016 | Examination requested [2016/30] | 14.03.2017 | Despatch of a communication from the examining division (Time limit: M04) | 25.07.2017 | Application deemed to be withdrawn, date of legal effect [2017/52] | 21.08.2017 | Despatch of communication that the application is deemed to be withdrawn, reason: reply to the communication from the examining division not received in time [2017/52] | Fees paid | Renewal fee | 26.06.2017 | Renewal fee patent year 03 |
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| Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court. | Documents cited: | Search | [XI]US2013198039 (SRIDHARAN BHARATH [US], et al) [X] 1,6 * paragraphs [0019] , [0 49] , [0 75] , [ 104] , [ 107]; figures 3,11 * * abstract * [I] 2-5,7-9; | [I]WO2007121394 (FIMSA LLC [US], et al) [I] 1-9 * abstract *; | [A]WO2011022204 (AVAYA INC [US], et al) [A] 1-9 * the whole document * |