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Extract from the Register of European Patents

EP About this file: EP4074017

EP4074017 - SYSTEMS AND METHODS FOR ROUTING INCOMING CALLS TO OPERATOR DEVICES BASED ON PERFORMANCE ANALYTICS [Right-click to bookmark this link]
StatusRequest for examination was made
Status updated on  16.09.2022
Database last updated on 25.09.2024
FormerThe international publication has been made
Status updated on  17.09.2021
Most recent event   Tooltip27.06.2024New entry: Application deemed to be withdrawn: despatch of communication + time limit 
Applicant(s)For all designated states
CAASTLE, INC.
5 Penn Plaza, Floor 4
New York, NY 10001 / US
[2022/42]
Inventor(s)01 / PHILIP, Benny
c/o Caastle, Inc., 5 Penn Plaza, Floor 4
New York, NY 10001 / US
02 / JAIN, Chirag
c/o Caastle, Inc., 5 Penn Plaza, Floor 4
New York, NY 10001 / US
 [2022/42]
Representative(s)Houghton, Mark Phillip
Patent Outsourcing Limited 1 King Street
Bakewell, Derbyshire DE45 1DZ / GB
[2022/42]
Application number, filing date21767846.505.03.2021
[2022/42]
WO2021US21116
Priority number, dateUS20201681822413.03.2020         Original published format: US202016818224
[2022/42]
Filing languageEN
Procedural languageEN
PublicationType: A1 Application with search report
No.:WO2021183385
Date:16.09.2021
Language:EN
[2021/37]
Type: A1 Application with search report 
No.:EP4074017
Date:19.10.2022
Language:EN
The application published by WIPO in one of the EPO official languages on 16.09.2021 takes the place of the publication of the European patent application.
[2022/42]
Search report(s)International search report - published on:US16.09.2021
(Supplementary) European search report - dispatched on:EP16.11.2023
ClassificationIPC:H04M3/523, H04M3/51
[2022/42]
CPC:
H04M3/5233 (EP,US); G06Q10/06393 (US); H04M3/5175 (EP,US);
H04M3/5237 (US); H04M2201/42 (EP,US); H04M2203/401 (EP,US);
H04M2203/402 (EP,US); H04M2203/408 (US) (-)
Designated contracting statesAL,   AT,   BE,   BG,   CH,   CY,   CZ,   DE,   DK,   EE,   ES,   FI,   FR,   GB,   GR,   HR,   HU,   IE,   IS,   IT,   LI,   LT,   LU,   LV,   MC,   MK,   MT,   NL,   NO,   PL,   PT,   RO,   RS,   SE,   SI,   SK,   SM,   TR [2022/42]
TitleGerman:SYSTEME UND VERFAHREN ZUR LEITWEGLENKUNG VON ANKOMMENDEN ANRUFEN AN BEDIENGERÄTE BASIEREND AUF LEISTUNGSANALYSE[2022/42]
English:SYSTEMS AND METHODS FOR ROUTING INCOMING CALLS TO OPERATOR DEVICES BASED ON PERFORMANCE ANALYTICS[2022/42]
French:SYSTÈMES ET PROCÉDÉS POUR ORIENTER DES APPELS ENTRANTS VERS DES DISPOSITIFS D'OPÉRATEURS SUR LA BASE D'UNE ANALYSE DE PERFORMANCES[2022/42]
Entry into regional phase15.07.2022National basic fee paid 
15.07.2022Search fee paid 
15.07.2022Designation fee(s) paid 
15.07.2022Examination fee paid 
Examination procedure15.07.2022Amendment by applicant (claims and/or description)
15.07.2022Examination requested  [2022/42]
26.06.2024Despatch of communication that the application is deemed to be withdrawn, reason: reply to the communication from the examining division not received in time
Fees paidRenewal fee
23.03.2023Renewal fee patent year 03
27.03.2024Renewal fee patent year 04
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Responsibility for the accuracy, completeness or quality of the data displayed under the link provided lies entirely with the Unified Patent Court.
Documents cited:Search[I]US2005043986  (MCCONNELL MATTHEW G A [US], et al) [I] 1-15 * abstract * * paragraph [0001] - paragraph [0002] * * paragraph [0012] - paragraph [0017] ** paragraph [0037] - paragraph [0039] *;
 [I]US2017111509  (MCGANN CONOR [US], et al) [I] 1-15 * abstract * * paragraph [0002] * * paragraph [0034] - paragraph [0035] * * paragraph [0048] - paragraph [0050] * * paragraph [0063] - paragraph [0064] * * paragraph [0101] * * paragraph [0107] - paragraph [0108] * * paragraph [0116] - paragraph [0125] * * paragraph [0144] *
International search[Y]US2005043986  (MCCONNELL MATTHEW G A [US], et al) [Y] 1-20 * , See entire documents. *;
 [A]US2005071223  (JAIN VIVEK [IN], et al) [A] 1-20 * , See entire documents. *;
 [A]US2012158465  (GOLEMBIEWSKI KEITH E [US]) [A] 1-20* , See entire documents. *;
 [A]US2013060587  (BAYRAK HALIL [US], et al) [A] 1-20 * , See entire documents. *;
 [A]US2013236002  (JENNINGS TERRY DON [US], et al) [A] 1-20 * , See entire documents. *;
 [Y]US2015213506  (PARIKH NIRMAL [US], et al) [Y] 1-20 * , See entire documents. *;
 [A]US2015381807  (KONIG YOCHAI [US], et al) [A] 1-20 * , See entire documents. *;
 [A]US2016189164  (TOLKSDORF JUERGEN [DE], et al) [A] 1-20 * , See entire documents. *;
 [A]US2016295019  (O'CONNOR NEIL [IE], et al) [A] 1-20 * , See entire documents. *;
 [Y]US2017111509  (MCGANN CONOR [US], et al) [Y] 4, and 7-20 * , See entire documents. *;
 [A]US2018034965  (TE BOOIJ MERIJN [US], et al) [A] 1-20 * , See entire documents. *;
 [A]US2019268475  (MORAN THOMAS [IE]) [A] 1-20 * , See entire documents. *
The EPO accepts no responsibility for the accuracy of data originating from other authorities; in particular, it does not guarantee that it is complete, up to date or fit for specific purposes.