Extract from the Register of European Patents

EP Citations: EP3139581

Cited inSearch
Type:Non-patent literature
Publication information:[X]  - Alcatel-Lucent, "Alcatel-Lucent OmniTouch Contact Center Standard Edition Supervisor on Reflexes 4035 and e-Reflexes 4037 Sets Phone Guide R10.0", (20060301), URL: http://enterprise.alcatel-lucent.com/assets/documents/otccs10.0_ug_SupervisoronRef_8AL90105USAA_1.pdf, (20170913), XP055406343 [X] 1-5 * paragraph [03.8] *
Type:Non-patent literature
Publication information:[X]  - Alcatel-Lucent, "Alcatel-Lucent OmniTouch Contact Center Standard Edition Agent on Reflexes 4035 and e-Reflexes 4037 Sets Phone Guide R10.0", (20060301), URL: http://enterprise.alcatel-lucent.com/assets/documents/otccs10.0_ug_AgentonReflexes_8AL90103USAA_1.pdf, (20170913), XP055406347 [X] 1-5 * paragraph [05.2] *
Cited inInternational search
Type:Patent literature
Publication No.:WO0033531  [XYA]
 (ERICSSON TELEFON AB L M [SE]) [X] 1, 6, 10 * , page 1, line 30 to page 2, line 2; page 4, line 29 to page 6, line 19; fig. 1 to 3 & AU 1433000 A * [Y] 2-4, 7-9 [A] 5;
Type:Patent literature
Publication No.:JP2001268242  [Y]
 (HITACHI TELECOMM TECH) [Y] 3-4, 8-9 * , paragraphs [0012] to [0016]; fig. 2 to 3 (Family: none) *;
Type:Patent literature
Publication No.:JP2012019416  [Y]
 (NEC CORP) [Y] 2-4, 7-9 * , paragraphs [0041] to [0051]; fig. 1 to 3 (Family: none) *;
Type:Patent literature
Publication No.:JP2013145953  [Y]
 (HITACHI LTD) [Y] 4, 9* , paragraphs [0037], [0053] to [0059]; fig. 7 (Family: none) *